Internet And Cable Woes

We have Charter for cable, internet and voip phone at our house. Yesterday, I noticed a company person working on the box that our connection comes through. Unfortunately at the time, I was in the middle of a lot of yardwork, so I didn't realize until almost 7pm that we had no phone, internet or cable in the house. I called Charter on my cellphone and they tried to reset our cable box remotely and couldn't make a connection and realized that a tech was going to have to come out. Fortunately, they had an appt available first thing this morning.

The guy came out this morning, opened up the box at the curb, discovered that the guy from yesterday had disconnected our connection, and labeled our line with the wrong address. He reconnected the box, and then came to check the service. I didn't think, at the time that we should do a speed test, and I totally should have. Previously to this, I was getting 45 mbps download and almost 6 upload on the PC that is hardlined connected to the modem, and 30 mbps download and almost 5 upload on the laptop over the wireless connection.

Note that we pay for 30 mbps which is the fastest you can get through Charter on broadband cable. Currently we are getting 11 mbps download and 4 upload on the hardwired PC, and only 4 mbps download and 3 upload on the wireless laptop. I connected the PC directly to their modem (taking our wireless router out of the loop) and no difference. I connected the laptop directly to their modem to prove to them that it wasn't an issue with my PC (they tried to say that it was), and the speeds were not any better. They made an appt to have someone come tomorrow morning to look at it. I was hoping they would help me to release my IP address since I am pretty sure I have a new one and that can affect the speed as well but they said they couldn't do it.

Since coming home from the Grower's Market, I decided to try one more thing. I moved their modem into another room and connected it to the coax and then connected the laptop directly once again to make sure it wasn't just the line running into the office, and the speeds in the other room are not any better....so it has to be something at the street or the box on the side of the house. I have done all I can do here without a key to open the box on the street. So I am hoping that we can figure something out tomorrow...fingers crossed.
_____________________________

Four Years Ago on In My Words...Making A Cup Of Coffee